If you’re not stoked, we’ll make it right.
We stand behind everything we sell. If something doesn’t work out, you have 30 calendar days from the date of delivery to send it back for a full refund.
What can be returned
To be eligible for a return, the item must be:
- In unused, unworn, unwashed condition
- With all original tags attached and any original packaging intact
- Free from stains, odors, pet hair, and signs of wear
Items that do not meet these conditions cannot be accepted and will be returned to you at your cost. We also reserve the right to refuse returns of items purchased during final sale events where returns are explicitly marked as ineligible.
Defective or incorrect items
If you received a damaged, defective, or mis-shipped item, please contact us within 7 days of delivery. We will immediately provide a prepaid return shipping label and either replace the item or process a full refund, including any shipping charges you may have incurred (though standard shipping is always free on our site). Photos of the issue will help us resolve your case as quickly as possible.
Return shipping – it’s on us
We offer free returns within the contiguous United States. Once your return request is approved, we will email you a prepaid, trackable shipping label. There are no restocking fees, ever. Simply pack the item securely, affix the label, and drop the package at any authorized location of the carrier indicated on the label.
Return address
All returns must be sent to:
Chubbies Shortts Returns
324 W 72nd St.
Chicago, IL 60621
United States
How to start a return
Email us at info@chubbiesshortts.it.com with your order number and the item(s) you wish to return. Our support team will reply with your prepaid label and simple instructions. Please do not ship items back without contacting us first, as unauthorized returns can delay processing.
Refund timing
Once your return is received and inspected at our warehouse, we will notify you via email. Approved refunds are processed within 1–2 business days of that inspection. The refund will be issued to your original payment method. Please allow 7–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
Exchanges
We don’t offer direct exchanges. The fastest way to get the right size or color is to return your original item following the steps above and place a new order for the replacement. You’ll receive your new shorts quickly while your refund is being processed.
Gift returns
Items received as gifts can be returned for store credit using the same process. We will issue a digital gift card to the email address associated with the original order. Gift cards are non-refundable and not redeemable for cash.